Terms & Conditions

General Terms and Conditions

Boards of Bloom is part of the The Crested Giftware Company. We have printed the following Terms and Conditions for your information. The Terms and Conditions given below govern the use of our website by everyone visiting it. By using this website you accept these terms and conditions in full. If for some reason you do not agree with any part of these terms and conditions then please do not use the website. The Crested Giftware Company, including Boards of Bloom reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is the customer’s responsibility to read the Terms and Conditions section regularly to be aware of any changes.

Order Process

All orders placed on this website will be subject to acceptance in accordance with these terms and conditions. Once an order has been confirmed, an acknowledgement will be sent to the customer acknowledging the order and product details. Please note that this is not a confirmation of stock availability. Submitting an order confirms your agreement to pay for all goods in full. Exceptions to this will be if you contact Boards of Bloom and are permitted to cancel all or part of the order (see shipping and returns section) OR item(s) are out of stock and you choose to cancel that item. Items made to customers' own specifications or Special Orders may be purchased once agreed by the customer and Boards of Bloom. Items made to customers' own specifications or Special Orders have their own Terms and Conditions and refunds will not be given unless goods are faulty. By registering on our site, you are able to access details of your current and previous orders.

Personalising your purchases

Boards of Bloom and Crested Giftware aims to provide you with a fast, high-quality service, so any products you order are immediately sent for production. Please double-check your order on screen and your acknowledgement carefully to check that all the details are correct. We cannot refund items where the personalisation has been mis-spelt due to an error made by you. If you are uploading a photo, images must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you upload good quality photos or graphics, the quality of the print you receive will depend on the graphic you submit. If you try to upload a photo that has a low resolution or image size, we will accept it. However, be aware that the image might not print very well. If you are unsure of the quality of your graphic and how the final item will appear, please contact us before ordering for advice.

Promotional / Discount Codes

These codes are issued to enable customers to obtain benefits. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that: you are entitled to use the code you meet all the conditions that apply to its use; you agree to the terms set out below: If we find that the customer is not eligible to use the code or does not meet all the terms and conditions of its use, we may reject the order or alternatively process it without the promotional benefit being applied.

Gift Certificates

Gift certificates and gift cards must be redeemed on the Boards of Bloom website or the affiliated website crestedgiftware.co.uk, towards the purchase of eligible products listed on our websites. Gift Certificates cannot be redeemed at other websites not affiliated to us. You cannot pay for other gift certificates with gift certificates, likewise they cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Unused Gift Certificate balances in your account may not be transferred. Any unused balance will be recorded in your account on our website. If the order exceeds the amount of the Gift Certificate, the balance must be paid by credit or debit card. Gift Certificates and unused portions of Gift Certificates expire one year from the date of issue, where permissible under applicable law. The Gift Certificate can be applied to an open order by visiting the relevant order page in your account. Our normal terms and conditions apply to the purchase and use of items bought through this method.

Please note that some products available for sale on our website may not be purchased by persons under a specified age. If you are planning to give a Gift Certificate to someone under 18 years of age, please ensure that they are made aware that some products are unavailable to them. We reserve the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make purchases through our websites.

Order Delivery

Delivery charges and estimated timescales are specified in the Delivery and Returns Information section. Every effort is made to despatch and deliver goods within the estimated timescales; however delays may occur due to unforeseen factors. Boards of Bloom shall be under no liability for any delay or failure to despatch the products within estimated timescales. This includes Personalised Items and Special Orders.

Any delivery options requested by a customer will be actioned where possible (e.g. please leave with neighbour at no 54), but will be the customer's responsibility. Boards of Bloom will not be liable for any losses or damages incurred to the order due to these requests.

Payment

Goods are subject to availability. In the event that we are unable to supply the goods, you will be contacted and given the option of a new delivery date or a full refund (where applicable). The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that the prices on our website are accurate, errors may occur. If an error is discovered in the price of goods you have ordered, we will contact you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All goods remain the property of Boards of Bloom until full payment has been received and cleared. Payment for customers' own customised specifications or Special Orders are agreed on an individual basis. Full Terms and conditions will be given separately. Refunds will not be given unless goods are faulty. Payment may be made via credit card, debit card, BACS, Paypal or Personal Cheque (UK only) .

Returns and Cancellations

We offer a money-back guarantee (except for personalised goods and special orders). Please note that some of our products are handmade so may vary slightly in size, design, colour etc, from the photographs shown. These will not be classed as faults. Refunds, replacements or exchanges are processed as soon as original item(s) has been received (unless awaiting stock). Refunds will be given in the same form of payment that was used to make the initial purchase. The UK 's Distance Selling Regulations states that customers ordering goods over the phone or online have the legal right to cancel the order within 7 working days of receipt of goods. This applies to most of our products with the exception of special orders, personalised items and earrings. Where goods are delivered to a third party, customers may only cancel the order if they can return the goods to us. Please refer to our Delivery and Returns policy for full details.

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Liability and Indemnity

All credit card payment transactions are solely between the customer and The Crested Giftware Company and we cannot be held liable for any losses incurred as a result of unauthorised access to information provided by you. Whilst we endeavour to ensure that the information on this website is correct, we cannot guarantee its completeness or accuracy. Boards of Bloom and The Crested Giftware Company are committed to ensuring that the website remains available or that the material on this website is kept up to date. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

Miscellaneous Provisions

To provide increased value to our gifts we may provide links to other websites for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy Policy

Boards of Bloom understand that the customer is the lifeblood of any business. As such you can be assured that Boards of Bloom is committed to preserving the privacy of all visitors to this website. By registering or placing an order on this site, you consent to the collection and use of your information under the terms of this policy.

Intellectual Property

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content unless permission is obtained in writing from The Crested Giftware Company.

Further to these conditions please also note your responsibilities. You are responsible for the security and use of any user names or passwords needed to access this website. You must take all reasonable steps to ensure that these user names and passwords are kept confidential and secure and that you do not allow anyone unauthorised to access to your account. For the purchase of restricted items and payment of goods you confirm that you are at least 18 years old and the proper authorised owner of any credit cards used on this site. If you give details of a non-existent credit card number or the number of a credit card that belongs to someone else, we reserve the right to terminate your account without notice.

Any information given by you in your registration or during the use of this website is accurate and not misleading and that you will not use this website to commit any fraudulent or illegal activities for any purpose, for the transmission or posting of any computer viruses or any material which is considered to be defamatory, likely to incite hatred against any person or group, blasphemous, racist, pornographic, of any criminal act, offensive or of an obscene or menacing character, or in any such a way as to cause annoyance, inconvenience or needless anxiety and you agree that you will be liable for any action taken against us or against you in relation to such use or for any breaches applicable by laws or legislation.

You agree only to send to us images in which you own the copyright (e.g. you took the photographs or they were taken with your permission with your camera) or images which you are authorised to send to us. You agree not to infringe the intellectual property rights of any third party and acknowledge that all copyright, trademarks and all other intellectual property rights in any part this website or any material supplied to us as part of our company. You acknowledge that you are permitted to use the materials only as expressly authorised by us pursuant to these Terms. You are not allowed to remove any copyright, trade mark or any other intellectual property notices contained in the original material from any material copied or printed off from any copyrighted items. Should you use any copyright material you will need to provide written permission from the owner to show that you own or have permission to use this material before the images will be allowed. You must agree to any claims, costs, expenses or legal proceedings caused as a result of your use of this material in contravention of copyright or intellectual property rights. If material is used and found to be in breach of these regulations then we shall be entitled to treat the contravention as a material breach of these Terms and conditions of this site and terminate any pending orders for goods made by you without notice to you.

How we use your information

This privacy policy (together with our Terms and Conditions and any other documents referred to in them) set out the basis on which we collect personal data from our website. We need to provide this information to make sure you know how we process any information collected by us and it is in accordance with the Data Protection Act 1998 and Information Commissioners Office (ICO) guidance.

Visitors to our website

When a user visits www.boardsofbloom.com we collect standard internet log information and details of visitor patterns. We do this to find out things such as the number of visitors to different parts of our website and this tells us the information that is useful. When a ‘browser’ decides that they would like to order something, they may be asked to supply certain information about themselves including their name, contact details and credit or debit card information.

Further information

In the event of the customer calling for support, this call is likely to be recorded to assist in future staff training and ensure the highest customer service standards.

We know that you care how information about you is used and shared and we appreciate your trust in us to do so with care and diligence. We occasionally use our mailing list for company purposes to update you of any changes where our products and services may be of interest to you. If you would prefer not to receive further information then please write to Boards of Bloom at the address on the ‘Contact Us’ page.

People who request information on our services

We hold the details of the visitors who visit our site. These details may be used to contact these people at a later date for the purpose of updating any new changes or passing on seasonal information. Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website. If we are acquired by a third party, activity data held by Boards of Bloom about the behaviour of its customers, as well as customer details will be one of the transferred assets. We will use this information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We will not otherwise pass on or sell your personal information to a third party.

Where do we store your information?

The data that we collect and process is stored on our dedicated servers held within the UK. Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.

Your right to access personal information

You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request: • to be told for what purpose personal data about you is being processed • to be given a description of the data and the recipients to whom it may be disclosed • to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data Any questions about this privacy policy should be sent to the address at the bottom of the page, or through the Contact Us page on this site.

Changes to the Privacy Policy

In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated in September 2014.

Cookies Explained

Cookies are small electronic files that are placed on your computer when you visit a website. They are often needed to ensure that the website works efficiently. See below for a table of the cookies used. Please find below an explanation of the cookies that we use and why we use them:

Necessary Cookies These cookies are essential in order to enable you to log in to the website. Without these cookies you would not be able to log in and use the services of the website.

Performance Cookies These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often. These cookies do not collect information that identifies a visitor. The information is used to improve the way the website works.

You can opt out of Cookies You can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You can also delete cookies by clearing your browsing history (this will depend on your browser.

List of cookies we collect

The table below lists the cookies we collect and what information they store: COOKIE name COOKIE Description CART The association with your shopping cart. CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. COMPARE The items that you have in the Compare Products list. CURRENCY Your preferred currency CUSTOMER An encrypted version of your customer id with the store. CUSTOMER_AUTH An indicator if you are currently logged into the store. CUSTOMER_INFO An encrypted version of the customer group you belong to. CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. FRONTEND You sesssion ID on the server. GUEST-VIEW Allows guests to edit their orders. LAST_CATEGORY The last category you visited. LAST_PRODUCT The most recent product you have viewed. NEWMESSAGE Indicates whether a new message has been received. NO_CACHE Indicates whether it is allowed to use cache. PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. POLL The ID of any polls you have recently voted in. POLLN Information on what polls you have voted on. RECENTLYCOMPARED The items that you have recently compared. STF Information on products you have emailed to friends. STORE The store view or language you have selected. USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. VIEWED_PRODUCT_IDS The products that you have recently viewed. WISHLIST An encrypted list of products added to your Wishlist. WISHLIST_CNT The number of items in your Wishlist.

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